Removing Stuck Hidden Battery.
In some cases, the Hidden Battery may be stuck inside the frame and will not come out. This happens due to a misaligned bolt in the locking mechanism. To solve this follow these easy steps;
Remove the plastic release knob by unscrewing the holding screw (Ref Pic-1)
Loosen the 3 bolts on each side of the battery mount by about 2 turns (Ref Pic-2)
Use a rubber mallet or anything similar to gently tap the top and bottom battery ends so that the misaligned bolt straightens up in the locking mechanism.
Retighten the six loosened bolts and reattach the release knob.
Try removing the battery now ensuring not to put too much pressure on the release knob, otherwise it will break.
If the battery is still stuck repeat steps 1 to 5.
You may need to repeat the steps a few times to achieve success with this procedure.
Contact our tech support by visiting biktrix.com/cx if you are still unable to get the battery out of your eBike.