Please follow these instructions carefully. This only applies to the "Juggernaut HD DUO" - if you have another model contact Support for information on how to access your Dualizer.
Please connect only the range extender with the bike. Test the bike. Does the issue occur?
If there are no problems, connect only the stock battery and remove the range extender. Test the bike. Does the issue occur?
Question: Which battery is causing the shutdown?
If the problem still occurs the next step is to check the dualizer.
1. Please access the Dualizer by following steps 1-4 in this guide:
2. The wires will be connected as in this photo below:
3. Please change the wires accordingly to the below photo:
4. Test each battery alone on the bike (no second battery connected, like the test above). Which battery is causing the shutdown?
If the problem shifts to the other battery when performing this test then the dualizer is faulty. Contact Support to arrange for ordering a replacement.
If you are still having trouble, please submit a support ticket using the same email you placed your order under. Please note in the ticket your Biktrix order number, the trouble you are experiencing and include photos of the issue.