To do this you will need:
- Phillips Screwdriver
- 3mm Allen Key
- Ajustable Wrench
Remove your internal hidden battery
On the bottom of the downtube remove the circled screw with a Philips screwdriver. Remove the screw and the toggle switch it is holding on the bike.
Remove the three circled screws with a 3mm Allen Key
Pull out the bike lock assembly - with the previous screws removed it can be easily tilted and slid out.
Examine the wires behind the on bike charging port. They should be connected to the charging port and not be loose when slightly pulled. If they are not connected to anything contact support for further assistance.
If the charging port is loose you can tighten it with an adjustable wrench. If there is any adhesive preventing a wrench from getting a good grip you can remove the adhesive with a knife/ blade.
If wires are loose remove the battery discharge port on the bottom end of the downtube close to the motor. Remove the circled screws with a 3mm Allen Key
Remove the discharge port and check that all wires are firmly connected on the back to the port itself. Trace the wire from the charging port - it should be connected to this part at the back. If it is not contact support for further assistance.
Reinstall the battery lock and discharge port following the reverse of the procedures you performed for removing them.
If you are still having trouble, please submit a support ticket using the same email you placed your under. Please note in the ticket your Biktrix order number, the trouble you are experiencing and include photos of the issue.