We have a video discussing eBike battery care, charging and other information below or you can read the following article for a summary of what it covers:
Charge the battery at any time - not just when it is fully discharged
The charging port is in the battery, so it can be charged on or off the bike
Plug your charger into the wall first, lift the rubber cap and then plug in your charger to the battery
Note: The instructions on the charger may tell you differently however please follow our instructions.
While charging, the charger will display a red light and green when fully charged
Properly close the rubber cap before reusing your bike. If the battery is in storage you must charge every two months
Avoid charging immediately after a demanding ride to prevent excessive heat that can increase wear on the cells of the battery
Don’t leave the battery on the charger for extended periods after it has charged. The charger and BMS will protect from overcharging however the charger is not made for the trickle charging that can occur when left connected for weeks at a time without use.
DO leave your battery on the charger every 5-10 charge cycles for 12 hours. This will let the battery BMS balance the cell charge which will keep your battery performing at it's best for longer.
MAINTENANCE & STORAGE
Always store the battery in temperatures between 5°C (41°F) and 40°C (104°F).
You can charge the battery to 90% level for individual storage purposes.
Always store your batteries at room temperature with a minimum of 30% humidity.
The battery can be used in temperatures from -20°C (-4°F) to 45°C (113°F).
Low temperature reduces capacity drastically ~50% range at -40°C (-40°F).
Ideally, disconnect the battery from the bike for extended storage.
Maintain correct tire pressure for your tires and terrain, low tire pressure can reduce efficiency and thus range.
Do top up your battery whenever possible. Lithium batteries actually prefer shallow discharge (the exact opposite of older types of batteries that have memory effects
Keep your battery topped up between rides to prolong the life of your battery and give you more power too, as a full battery is better on the hills
Do disconnect your battery from the charger when it is charged. Leaving it connected permanently when not in use will shorten cell life
Do keep your charger dry as the accumulation of moisture can damage the charger
Don’t leave a fully discharged battery uncharged for more than a week this will shorten the lifespan of your battery the longer you leave it in a fully discharged state
Don't leave your battery for more than 3 months without top-up charging it
Don't use your charger outdoors. It is for indoor use only
Don’t allow the battery to freeze outside during winters, keep them inside when not in use
Note: A battery left for more than 3 months at a low voltage may suffer cell damage. This will not be covered under your warranty
Important: If charging your battery while it is still docked into the bike simply make sure the bike (includes charger) is not on or leaning against a flammable surface. Same for charging the battery off the bike, make sure the battery and charger is placed on a fire-rated surface (concrete floor, steel bench or shelf, etc)