Battery care instructions Follow

We have a video discussing eBike battery care, charging and other information below or you can read the following article for a summary of what it covers:

CHARGE TECHNIQUES

• Charge the battery at any time - not just when it is fully discharged
• The charging port is in the battery, so it can be charged on or off the bike
• Plug your charger into the wall first, lift the rubber cap and then plug in your charger to the battery

Note: The instructions on the charger may tell you differently however please follow our instructions.

• While charging, the charger will display a red light and green when fully charged
• Properly close the rubber cap before reusing your bike. If the battery is in storage you must charge every two months
• Avoid charging immediately after a demanding ride to prevent excessive heat that can increase wear on the cells of the battery
• Don’t leave the battery on the charger for extended periods after it has charged. The charger and BMS will protect from overcharging however the charger is not made for the trickle charging that can occur when left connected for weeks at a time without use.
• DO leave your battery on the charger every 5-10 charge cycles for 12 hours. This will let the battery BMS balance the cell charge which will keep your battery performing at it's best for longer.

MAINTENANCE & STORAGE

• Always store the battery in temperatures between 5°C (41°F) and 40°C (104°F).
• You can charge the battery to 90% level for individual storage purposes.
• Always store your batteries at room temperature with a minimum of 30% humidity.
• The battery can be used in temperatures from -20°C (-4°F) to 45°C (113°F).
• Low temperature reduces capacity drastically ~50% range at -40°C (-40°F).
• Ideally, disconnect the battery from the bike for extended storage.
• Maintain correct tire pressure for your tires and terrain, low tire pressure can reduce efficiency and thus range.

Warnings

Do top up your battery whenever possible. Lithium batteries actually prefer shallow discharge (the exact opposite of older types of batteries that have memory effects 

Keep your battery topped up between rides to prolong the life of your battery and give you more power too, as a full battery is better on the hills 

Do disconnect your battery from the charger when it is charged. Leaving it connected permanently when not in use will shorten cell life

Do keep your charger dry as the accumulation of moisture can damage the charger

Don’t leave a fully discharged battery uncharged for more than a week this will shorten the lifespan of your battery the longer you leave it in a fully discharged state

Don't leave your battery for more than 3 months without top-up charging it

Don't use your charger outdoors. It is for indoor use only

Don’t allow the battery to freeze outside during winters, keep them inside when not in use

Note: A battery left for more than 3 months at a low voltage may suffer cell damage. This will not be covered under your warranty

Important: If charging your battery while it is still docked into the bike simply make sure the bike (includes charger) is not on or leaning against a flammable surface. Same for charging the battery off the bike, make sure the battery and charger is placed on a fire-rated surface (concrete floor, steel bench or shelf, etc)