Fixing Wobbly Range Extender Battery on Duo Bikes
Help Desk Support
If your range extender battery is wobbling follow these instructions using the supplied washers to resolve the wobbling.
*The screws on your bike to attach the range extender plate may look different than the screws pictured in this article. This difference is fine and the parts will still work fine.
The tool required to do this will differ based on the bike you have. It may be one of these:
5mm Allen Key
4mm Allen Key
Phillips Head Screwdriver
Remove your range extender battery if it is installed on your bike. Then unplug the wire connecting the plate to your bike
Unscrew the bolts connecting your range extender plate to the bike
Place the provided washers around the holes where the range extender attachment bolts thread into. See the image below for reference
Line up the holes on the range extender plate with the holes for the screws in the bike frame.
Insert the bolts to secure the range extender plate to the bike.
Your range extender plate will now be installed with the washers in between the plate and bike frame as seen below.
Plug the range extender's connector onto the bike, attach your battery and go ride!
If you are having trouble, please submit a support ticket using the same email you placed your order under. Please note in the ticket your Biktrix order number, the trouble you are experiencing and include photos of the issue.