How to prepare your e-bike for return shipment? Follow

In the rare instance that you need to send the bike back to us please refer to the instructions here.

• Before you start the disassembly of your bike take some good sharp pics from different angles and send them to us.
• Pack up your bike as best as you can. You can either use the original packaging or buy them locally.
• You can also refer to the video instruction here - https://www.bikeride.com/box-bike/
• Once the bike is partly disassembled and packed, take some pictures of it from different angles to capture how the bike was packed and how it looked before it shipped.
• For bigger bikes with Fat tires 26" and above ship the wheel in a separate box to avoid damage to the bike in the shipping.
• Place extra cardboard padding on the bottom of the box where the fork would sit inside the box.
• After the box is packed up remove all previous labels and stickers. Items under Red Box need to be removed.

• We would provide a Pre-paid Return label that is DDP (Deliveries Duty Paid). DO NOT USE a label other than the one provided by Biktrix.
• Each return label provided is valid for one box. If you have multiple boxes (i.e. sending the front wheel separately), you'll need more labels. Provide Biktrix with the box's dimensions and you'll receive a return label.
• Remove the previous papers kept inside the Label-up shown by the Green Box and put the Return Labels and Commercial Invoices inside the transparent envelope. PLEASE PUT 3 COPIES OF THE COMMERCIAL INVOICE IN HERE TO ENSURE THE SHIPMENT IS NOT HELD UP IN TRANSIT.
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  • If you no longer have the Label-up you can substitute a large Zip-loc bag 
• You can use some duct tapes to strengthen the corners and the edges and also to ensure that the top flap firmly closes onto the box.
• Use lashing straps to properly strap and secure the box.
• Take a few more pics of the box before it is deposited with the courier company.
• You can either drop off the item personally at the Courier Center or call up the Courier Companies helpline number and schedule a pick-up at their convenience.
• Note: If at any stage you are confused or unable to schedule a pick-up/ drop-off due to any reason, please email us right away. We are not responsible for shipping or shipping charges if a label other than the one sent by us is used.
• The benefit of a drop-off at the courier center is that the staff at the drop-off center can help the customer to secure the box properly and provide the label-up and other services for Free or at a nominal charge.
• Once the Box is deposited with the courier please send us an email confirmation for the same.