How to prepare your e-bike for return shipment? Follow

In the rare instance that you need to send the bike back to us please refer to the instructions here.

• Before you start the disassembly of your bike take some good sharp pics from different angles and send them to us.
• Pack up your bike as best as you can. You can either use the original packaging or buy them locally.
• You can also refer to the video instruction here - https://www.bikeride.com/box-bike/
• Once the bike is partly disassembled and packed, take some pictures of it from different angles to capture how the bike was packed and how it looked before it shipped.
• After the item is packed up remove all previous labels and stickers. Items under Red Box need to be removed.

• Remove the previous papers kept inside the Label-up shown by the Green Box and put the Return Labels and Commercial Invoices inside the transparent envelope.
• You can use some duct tapes to strengthen the corners and the edges and also to ensure that the top flap firmly closes onto the box.
• Take a few more pics of the box before it is deposited with the courier company.
• You can either drop-off the item personally at the Courier Center or call up the Courier Companies helpline number and schedule a pick-up at their convenience.
• The benefit of a drop-off at the courier center is that the staff at the drop-off center can help the customer to secure the box properly and provide the label-up and other services for Free or at a nominal charge.
• Once the Box is deposited with the courier please send us an email confirmation for the same.